Thank you for shopping with Hidden Hair Extensions. We want you to feel confident in your purchase, so we’ve outlined everything you need to know about our shipping, local pick-up, and returns process below.
Processing Times
All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been dispatched, including tracking details.
Shipping within Australia
Standard Shipping: Estimated delivery 3–7 business days
Express Shipping: Estimated delivery 1–3 business days
Please note that delivery timeframes may vary depending on your location and external postal delays.
International Shipping
We currently [do/do not] offer international shipping. If you’re located outside of Australia and would like to place an order, please contact us at [insert email].
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen shipping method.
We offer free local pick-up from our location in Narellan, NSW.
How it works:
Select “Pick-Up” at checkout
You will receive an email once your order is ready for collection
Pick-up is available by appointment only – full details will be provided in your confirmation email
Please bring your order confirmation and photo ID when collecting your order.
Due to the hygienic nature of hair extensions, we do not offer returns or exchanges on hair products that have been opened, worn, or tampered with.
Eligibility for Return
We only accept returns if:
The item is unopened, unused, and in its original condition and packaging
You contact us within 7 days of receiving your order
The return is approved by our team
Please email us at infohmp@icloud.com with your order number and reason for return before sending anything back.
Return Shipping
Customers are responsible for return postage costs. We recommend using a tracked service, as we are not liable for lost or damaged return parcels.
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.
We are unable to accept returns or issue refunds for:
Opened or used hair extensions
Custom or pre-order items
Training bookings or digital downloads (unless otherwise stated)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5–10 business days.
If you have any questions about shipping, pick-up, or returns, please get in touch:
Hidden Hair Extensions
Email: infohmp@icloud.com
